Techrope Investments and Holdings L.L.C-FZ incorporated under Dubai Economy and Tourism with commercial license Number: 1247207 with its registered office #235, Addiyar building, Business Bay, Dubai, UAE and The terms used in the Privacy Policy ("Policy") have the meaning as defined in the terms of use and is to be read together with the terms of use. The privacy policy states that how the Company collects, uses, discloses, shares and transfers Information of Users. This Policy would apply to anyone who downloads MySale app or open or subscribe an account with the company on the MySale app Platform.

By using or accessing the MySale app in any manner open or subscribe an account, it is acknowledged that the present Policy is accepted and it further consents that the company will collect, use, disclose, share, and transfer information and personal data, including but not limited to sensitive personal information. This privacy policy is an electronic record in the form of an electronic contract.

If users choose not to share certain information for the Company's use as outlined below, they are free to opt-out or refrain from using the MySale app and/or its Products and Services by deleting their Account. In such instances, they are not obligated to provide consent according to the current Privacy Policy.

If at any point in the future it is deemed that the collected information, or a portion thereof, should not be used or should be deleted, users can withdraw the consent granted in the current Policy. This can be done by contacting the company to revoke the granted consent or by deleting the Account or canceling the subscription, as appropriate. However, if consent for the Company to use the information as outlined in the current policy is withdrawn, the company cannot offer its Products and Services to the user. Our privacy policies may undergo periodic updates in the future. Users are encouraged to regularly review our privacy policies by visiting this page. Continued access to or use of the service will signify the user's agreement to any changes.

This privacy policy applies to users who have downloaded the MySale app application and logged in by clicking on the "I Agree/Login" button for terms and conditions or have explicitly consented to the policy on any other product/service page offered to them.

Information Collection and Use

When you access to MySale app or our website, choose to use the demo of the Product, or sign up for a free trial of the Product and services through our Website/App, we collect certain information from you. The details of this information are provided below. We collect various types of information for different purposes to provide and improve our Service to you.

How the Information is Collected, Used, Disclosed, Shared, and Stored

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

Mobile Number with country code
Email address
First name and last name
Address, State, City, Postal code & Country
Cookies and Usage Data
Information from browsers, devices, and servers

Any other identifiers and any other sensitive/personal information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, as amended, and other applicable data privacy laws ("Personal Data").

We may use your Personal Data to contact you via phone calls, newsletters, SMS, marketing or promotional materials, and other information that may interest you. Even if you have registered under DND, DNC, or NCPR services, you authorize us to call you for the aforementioned purposes as long as you have an account with us. You may opt out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send. When you visit our websites, we collect information that web browsers, mobile devices, and servers make available, such as IP address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, and mobile network information. We include this information in our log files to better understand our website visitors. We use temporary and permanent cookies to identify users of our services and enhance the user experience. We embed unique identifiers in our downloadable products to track product usage. Additionally, we use cookies, beacons, tags, scripts, and similar technologies to identify visitors, track website navigation, gather demographic information, assess email campaign effectiveness, and engage visitors and users through targeted tracking on our websites. We primarily use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or access it through a mobile device ("Usage Data"). This Usage Data may include details such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service using a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data. Additionally, we may collect data on your interactions with our Service, such as click patterns, navigation paths, and engagement metrics, to better understand user behavior and improve our Service. This data helps us optimize the user experience, enhance functionality, and address any technical issues promptly. We are committed to safeguarding your privacy and ensuring that any Usage Data collected is used solely for enhancing your experience with our Service.

Location Data

If you give us permission, we may use and store information about your location ("Location Data"). We use this data to provide features of our Service and to improve and customize our Service. You can enable or disable location services at any time through your device settings while using our Service.

Behavioral Data

We collect information related to your activity on the MySale App across all your devices using your email or social media login details. This includes the services you search for, your opt-ins, and your communication preferences.

Referrals

If someone has referred you to any of our products or services through one of our referral programs, they may have provided us with your name, email address, and other personal information. You can request that we remove your information from our database by contacting us at info@mysaleapp.com. If you provide us with information about another person, or if someone else provides us with your information, we will only use that information for the specific purpose for which it was provided.

Information from Our Reselling Partners and Service Providers

If you contact any of our reselling partners or express interest in any of our products or services through them, the reselling partner may forward your name, email address, company name, and other details to MySale App. Additionally, if you register for or attend an event sponsored by MySale App, the event organizer may share your information with us. MySale App may also receive information about you from review sites if you comment on any reviews of our products and services, as well as from other third-party service providers we engage for marketing our products and services.

Contact List Access

Permission to access your contact list is essential for utilizing key MySale App features. This includes adding customer and supplier lists, sending invoices, follow-up emails, and payment reminders. Designed to support small and medium businesses in billing, inventory management, and accounting, this access ensures seamless communication and efficient transaction management. We guarantee that your contact information will be used solely for these purposes and will not be shared or used for any unauthorized activities. Your privacy and data security are our utmost priority.

Bluetooth Access

MySale App requires access to your device's Bluetooth functionality to enhance its services and user experience. This access is essential for enabling features such as invoice printing and receipt printing through a Bluetooth thermal printer. By using Bluetooth, MySale App can seamlessly connect to compatible printers, ensuring smooth and efficient transaction processing. We prioritize your privacy and ensure that Bluetooth access is solely used for these specific purposes. No personal or sensitive data is collected or transmitted via Bluetooth during these operations.

Access to Your Photo Library

Access to your photo library is necessary for MySale App users to add product images or store expense documents such as invoice and petty cash expenses within the app. This functionality is crucial for small and medium businesses utilizing MySale App for billing, inventory management, and accounting purposes. By enabling photo library access, users can efficiently manage their product catalogs and maintain comprehensive records of their expenses. We assure you that this access is used solely to enhance your experience and improve app functionality. No personal photos or data outside the intended scope will be accessed or used without your explicit permission, ensuring your privacy and data security.

Camera

The MySale App may require access to your device's camera to enable certain features that enhance usability and functionality. Specifically, camera access allows users to scan product barcodes for quick entry and inventory management, and to capture product images for better cataloging and visual reference within the app. We ensure that camera access is strictly limited to these intended functionalities, such as barcode scanning and image capture. Rest assured, the camera will not be used for any unauthorized purposes. All images and data captured through the camera are used solely to support the app's features and improve your experience. Your privacy and security are our top priorities, and no personal or sensitive data will be misused or shared without your consent.

Tracking & Cookies Data

MySale App may use cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies are small data files that may include an anonymous unique identifier. These cookies are sent to your browser from a website and stored on your device. We also utilize other tracking technologies such as beacons, tags, and scripts to gather, track, and analyze information to improve our Service.

You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.

Examples of Cookies we use:

Session Cookies: Used to operate our Service.
Preference Cookies: Used to remember your preferences and various settings.
Security Cookies: Used for security purposes.
Analytics Cookies: To gather data about how our Service is used so we can make improvements.
Advertising Cookies: To deliver relevant advertisements to you and measure their effectiveness.

By using cookies and tracking technologies, we aim to provide a more personalized and efficient user experience.

Device Data

We collect information about computers, phones, and other connected devices that access our Website/App and Services. This data is integrated across the various devices you use and includes:

Device Features: Information about the operating system, hardware and software versions, battery status, signal strength, available storage space, browser type, app or file names and types, and plug-ins.
Device Activities: Information about the activity and behavior of the device, such as background or foreground activity and mouse movements (which help distinguish humans from bots).
Unique Identifiers: Device ID, games, apps, or accounts you use.
Connectivity Information: Bluetooth signals and information about nearby WiFi access points, beacons, and cell towers.
Permission-Based Data: Information we are allowed to collect when you enable access in device settings, such as GPS location, camera or photo access.
Network Information: Your mobile operator's name or ISP, language, time zone, mobile phone number, IP address, connection speed, and other devices nearby or on the same network.

We use this information to enhance your experience with our Services, including streaming optimization and personalized content delivery. Additionally, we may analyze this data to improve device compatibility and troubleshoot issues. By understanding device behaviors and configurations, we aim to provide a seamless and efficient user experience across all your devices.

Use of Data

MySale App utilizes the collected data for various purposes, including:

Setting up and maintaining your account, as well as performing necessary tasks for providing our services, such as facilitating collaboration, managing website and mail hosting, and ensuring data backup and restoration.
Providing and managing our Service.
Notifying you about any changes to our Service.
Enabling your participation in interactive features of our Service, should you choose to do so.
Offering customer support.
Gathering analysis or valuable insights to enhance our Service.
Monitoring the usage patterns of our Service.
Identifying, preventing, and resolving technical issues.
Delivering news, special offers, and general information about other goods, services, and events similar to those you have previously purchased or inquired about, unless you have opted out of receiving such information.

Legal Grounds for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are residing in the European Economic Area (EEA), Techrope Technologies LLC's justification for collecting and utilizing the personal information outlined in this Privacy Policy is contingent upon the Personal Data we gather and the specific circumstances surrounding its collection.

MySale app may process your Personal Data for the following reasons:

Session Cookies: We utilize Session Cookies to operate our Service.
Preference Cookies: Preference Cookies are used to remember your preferences and various settings.
Security Cookies: Security Cookies serve the purpose of enhancing security measures.

The European Economic Area (EEA) grants certain rights to data subjects, including access, rectification, erasure, restriction of processing, data portability, and the right to object and lodge complaints. MySale App pledges to afford you these rights irrespective of your chosen place of residence.

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Upon reaching a point where there is no longer a legitimate need to process your information, we will proceed to delete, anonymize, or isolate your data, as deemed appropriate.

Revocation of Consent

In cases where we depend on your consent as the legal foundation, you possess the right to withdraw your consent at any moment. However, this action will not impact any processing that has already occurred.

Notification of Legitimate Interests

In situations where we utilize legitimate interests as the legal foundation, and if these legitimate interests are not outlined above, we will provide you with a clear explanation of what those legitimate interests entail at the moment we gather your information.

Your Entitlements Regarding the Information We Hold About You as a Controller

If you reside in the European Economic Area (EEA), you possess the subsequent rights concerning the information maintained by MySale App. Regardless of your chosen place of residence, MySale App commits to affording you these rights.

Right to Data Portability: You have the liberty to transfer your information to a third party in a structured, commonly used, and machine-readable format, provided the information is processed with your consent or by automated means.
Right to Rectification: You hold the right to update or rectify any inaccuracies in the information we hold about you. Depending on the purpose for which your information is utilized, you can request us to include additional information about you in our database.
Right to Erasure: You retain the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for its original purpose of collection.
Right to Access: You are entitled to access (and obtain a copy of, if needed) the categories of personal information we possess about you. This includes details on the information's origin, purpose, duration of processing, and the parties with whom it is shared.
Right to Restriction of Processing: You may also have the right to request restriction on the usage of your information in specific situations, such as when you object to our utilization of your data, but we need to verify whether we possess overriding legitimate grounds to utilize it.
Right to Complaint: You reserve the right to lodge a complaint with the appropriate supervisory authority if you have any concerns regarding the manner in which we collect, utilize, or share your information. This entitlement may not be accessible if there is no data protection supervisory authority in your country.
Right to Object: You hold the right to object to the utilization of your information in particular circumstances, such as its use for direct marketing purposes.

Data Retention

MySale app will maintain your Personal Data solely for the duration necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and utilize your Personal Data as required to adhere to our legal obligations (such as retaining your data to comply with applicable laws), settle disputes, and enforce our legal agreements and policies. Additionally, MySale app will also preserve Usage Data for internal analysis purposes. Usage Data is typically retained for a shorter duration, unless it is utilized to enhance security, improve Service functionality, or we are legally obligated to retain such data for extended periods.

Data Transfers

Your information, including Personal Data, might be transferred to and stored on computers situated outside your state, province, country, or other governmental jurisdiction where data protection laws may diverge from those of your jurisdiction.

If you are situated outside United Arab Emirate and opt to provide us with information, please be aware that we transfer the data, including Personal Data, to United Arab Emirate and process it there. Your consent to this Privacy Policy, coupled with your submission of such information, indicates your agreement to such transfer.

MySale app will undertake all reasonable measures to ensure that your data is handled securely and in line with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate controls are in place, ensuring the security of your data and other personal information.

Data Disclosure: Business Transfer

While we do not have intentions to sell our business, in the unlikely scenario of a sale, acquisition, or merger, we will ensure that the acquiring entity is legally obligated to uphold our commitments to you. You will be notified via email or through a prominent notice on our website of any change in ownership or in the handling of your personal information and service data. Additionally, you will be informed of any choices you may have regarding your personal information and service data.

Disclosure for Law Enforcement

Under specific circumstances, MySale App may need to divulge your Personal Data if mandated by law or in response to valid requests from public authorities, such as a court or government agency.

Legal Obligations

MySale App may reveal your Personal Data in good faith if it is deemed necessary to comply with a legal obligation, protect and defend the rights or property of MySale App, investigate potential wrongdoing related to the Service, safeguard the personal safety of Service users or the public, or protect against legal liability.

Data Security

While we prioritize the security of your data, it's essential to recognize that no method of transmission over the Internet or electronic storage is entirely foolproof. Despite our efforts to employ commercially acceptable measures to safeguard your Personal Data, we cannot assure its absolute security.

Your Data Rights under the General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), you possess specific data protection rights. Techrope Investments and Holdings L.L.C-FZ endeavors to take reasonable measures to enable you to correct, amend, delete, or limit the usage of your Personal Data.

Should you wish to be informed about the Personal Data we hold about you or request its removal from our systems, please reach out to us.

In certain circumstances, you hold the following data protection rights:

Access, Update, or Deletion: Whenever feasible, you can access, update, or request the deletion of your Personal Data directly within your account settings. If you are unable to do so, please contact us for assistance.
Rectification: You have the right to rectify any inaccurate or incomplete information we hold about you.
Objection: You can object to the processing of your Personal Data by us.
Restriction: You have the right to request that we limit the processing of your personal information.
Data Portability: You are entitled to receive a copy of the information we hold about you in a structured, machine-readable, and commonly used format.
Withdrawal of Consent: You have the right to withdraw your consent at any time if MySale App relied on your consent to process your personal information.

Please note that we may require you to verify your identity before responding to such requests.

Service Providers

We might engage third-party companies and individuals ("Service Providers") to aid in facilitating our Service, delivering the Service on our behalf, providing Service-related services, or assisting us in analyzing how our Service is utilized.

These third parties are granted access to your Personal Data solely to fulfill these tasks on our behalf and are bound by confidentiality agreements not to disclose or utilize it for any other purpose.

Analytics Services

We may enlist the assistance of third-party Service Providers to observe and analyze the utilization of our Service.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Payment Processing

Within the Service, we may offer paid products and/or services. In such instances, we rely on third-party services for payment processing, such as payment processors.

We do not retain or store your payment card details. Instead, this information is directly provided to our third-party payment processors, whose handling of your personal information is regulated by their Privacy Policy. These payment processors adhere to the standards outlined by PCI-DSS, overseen by the PCI Security Standards Council, a collaborative effort among major brands like Visa, MasterCard, American Express, and Discover. Compliance with PCI-DSS requirements helps ensure the secure management of payment information.

The payment processors we work with are:

Foloosi Technologies: Their Privacy Policy can be viewed at https://www.foloosi.com/policy

Refund Policy

No refunds or credits will be issued for partial months or years of service upon cancellation. Once payment is made, it is non-refundable.

Links to External Sites

Our Service may include links to external sites that are not operated by us. Clicking on a third-party link will redirect you to that site. We strongly recommend reviewing the Privacy Policy of each site you visit.

We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites or services.

Social Media Widgets

Our websites feature social media widgets like Facebook "like" buttons and Twitter "tweet" buttons, enabling you to share articles and other content. These widgets may collect data such as your IP address and the pages you visit on the website, and may utilize cookies to function properly. Your interactions with these widgets are subject to the privacy policies of the respective companies providing them.

Privacy of Minors

Our Service is not intended for individuals under the age of 18 ("Children").

We do not knowingly gather personally identifiable information from individuals under the age of 18. If you are a parent or guardian and become aware that your Child has provided us with Personal Data, please reach out to us. Upon recognition that we have inadvertently collected Personal Data from minors without parental consent verification, we take measures to delete that information from our servers. If you suspect that Personal Information has been collected from someone under the age of 18, please contact us at info@mysaleapp.com.

Amendments to Our Privacy Policy

Periodically, we may revise our Privacy Policy. Any alterations will be communicated by posting the updated Privacy Policy on this page. Notification will be provided to you via email and/or a conspicuous notice on our Service before the modifications take effect, and the "effective date" at the top of this Privacy Policy will be revised accordingly. We recommend reviewing this Privacy Policy periodically to stay informed of any changes. Adjustments to this Privacy Policy are deemed effective upon posting on this page.

In accordance with applicable regulations and rules, the following contact details are provided for lodging grievances, obtaining additional information, or making inquiries:

Contact Information

Techrope Investments and Holdings L.L.C-FZ
Incorporated Under Meydan Free Zone Authority (Government of Dubai)
License # 2416652.01
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad AlSheba, Dubai, U.A.E.

Email: info@mysaleapp.com / legal@mysaleapp.com

Contact number: 00971547542786 / 0097143441902 (UAE)

Terms of Service and Privacy Policy